Living Abroad Teaches Us the Power of Connections [TEDx Talk]

Living Abroad Teaches Us the Power of Connections [TEDx Talk]

This article is a transcript of my TEDx talk, Living Abroad Teaches Us the Power of Connections, given at the International School of Dusseldorf, Saturday, May 4, 2019. In this talk I tell a powerful personal story of lessons learned about connection and community in over twenty years of living abroad in six countries on three continents.

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How to Do CX When You're Not Made of Sugar: True Stories of German Customer Experience

How to Do CX When You're Not Made of Sugar: True Stories of German Customer Experience

Brand differentiation is increasingly driven by customer experience rather than price. Amazon's exceptional customer service is having a profound effect on consumer expectations, even in thrifty Germany. To make the big leap forward into the present, German businesses will need to focus on delivering great experiences.

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Book Review: Secrets of Successful Sales, by Alison Edgar

Book Review: Secrets of Successful Sales, by Alison Edgar

An in-depth review of Alison Edgar’s Amazon best-seller, Secrets of Successful Sales, covering her four pillars of sales: behaviours, process, strategy and confidence. Special attention is given to understanding personality types, negotiating business relationships and time management strategies for success.

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Staring Down the Digital Divide

Staring Down the Digital Divide

UK SMEs and start-ups are facing a digital revolution that will change the way they represent themselves, win business and interact with customers. The majority of UK small businesses will need to upgrade their digital skills in order to remain competitive in the digital economy.

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