Welcome to SunflowerUX
Are you launching a new startup, growing your customer base, or or looking for a strong competitive advantage? Whatever the size and stage of your business, great customer experience (CX) is the key to meeting these challenges and generating growth.
Winning customers is good business. Keeping them is even better.
Acquiring a new customer is about 6-7 times more expensive than retaining an existing customer. If you are a founder, entrepreneur, executive, or team leader, improving customer satisfaction and retention are essential for reducing the costs associated with churn. I help you develop the customer experience insights and strategy you need to drive your business forward:
➤ Do you want more customers, more conversions and higher sales?
➤ Do you want satisfied customers who gladly recommend you to others?
➤ Do you want to enhance brand value and stand out in a crowded marketplace?
➤ Do you want to reduce your marketing, acquisition and customer service costs?
Of course you do. But did you know…
Half of all customers will never do business with you again after just ONE negative experience.
Customers are more demanding than ever, with less patience for bad experiences. Unhappy customers have no loyalty to your brand. They will jump to a competitor at the first opportunity. They will share their bad experiences far and wide. Churn is the price you pay for failing at customer experience and no amount of marketing can fix that. Why? Because customer acquisition without retention is like trying to fill a leaky bucket.
Great customer experience drives sales, wins loyalty and prevents churn.
What would it mean to your business if you could effectively target your ideal customers and understand what they want? What if you could deliver reliably great experiences that keep customers engaged, activated and singing your praises? What if you could retain more happy customers who buy more, recommend more and bring in more new business?
SunflowerUX gives you the customer experience know-how you need to realise your business vision:
You’ll learn how to take care of your most important assets — your customers.
You'll gain important insights into your ideal customers, their needs and goals.
You’ll create experiences that connect, convert and inspire customer loyalty.
You’ll develop engagement strategies for every part of the customer lifecycle.
You’ll find out how to turn an unhappy customer into a raving fan.
Whether you are B2C or B2B, a great customer experience is the smartest way building lasting relationships, outshine the competition and power your business growth. Isn’t it great to have a superpower? I can show you how.
Want to meet in person? London, Amsterdam, Dusseldorf, Cologne and Bonn are all within reach. Just ask!
Want to meet remotely? I can arrange videoconferencing, webinars and online workshops.
Want to know what SunflowerUX can do for your business? Get in touch for a free consultation without obligation.